AssessOnline FAQ

• "My login will not work...What's wrong?"

• "I've logged in, but the screen says, 'No sessions available.' What do I do now?"

• "On some questions, I'm supposed to click on a picture, but I get a message saying, 'Error loading image...' What do I do?"

• "I see some questions that refer to a picture, but I do not see a picture."

• "My score report doesn't come up when I link to it from the end of the assessment."

• "My assessment is running very slowly. What can I do?"

AssessOnline Answers

"My login will not work...What's wrong?"

Possible Cause: This could be a number of things.

Solution: Follow the steps below, in order:

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"I've logged in, but the screen says, 'No sessions available.' What do I do, now?"

Possible Cause: Your group's assessment session has expired.

Solution: Do the following:

1. Check with your local administrator to see if the deadline for your assessment has passed.
2. Contact Teacher Universe. Have your School/District name ready.

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"On some questions, I'm supposed to click on a picture, but I get a a message saying, 'Error loading image...' What do I do?"

Possible Cause: This may be a Java related issue or something to do with the browser you are using. If the solutions below do not work, please contact Teacher Universe. Have your School/District name ready.

Solution:

1. Go to the Edit menu.
2. Select Preferences.
3. Click on Advanced.
4. Ensure that the Automatically load images and Enable Java boxes are checked.
5. Click OK.
6. Close the browser and reopen it.
   

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"I see some questions that refer to a picture, but I do not see a picture."

Possible Cause: The Java portion of the assessment isn't executing properly. If the solution below does not work, you may have firewall issues and should contact your system administrator.

Solution:

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"My report doesn't come up when I link to it from the end of the assessment."

Solution: Follow the directions below:

1. Go to the following URL: http://lms.teacheruniverse.com/main/lms.cfm?drill=assessments
2. Enter your login name and password.
3. Click on "Reports."
   
4. If you still can't see your report , email TU Support.

My assessment is running very slowly. What can I do?

Possible Cause: A number of things can cause your assessment to run slowly. Two solutions to common reasons are below:

Solution:

1. Check that your system meets the minimum requirements to run the assessment.
2. Check that your current connection speed is adequate by viewing your speed range on the system speed checker. If the speed is not adequate, try to run the assessment when there is less network traffic or use a system with a faster connection.