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Home | Technical Support | IntegrateOnline Frequently Asked Questions
To Contact TU Technical Support, call 1-877-24-TEACH

IntegrateOnline FAQ


IntegrateOnline Answers
"I accepted all (4) security certificates and now the screen says that it will direct me to another screen but it doesn't."

Possible Cause: User's security certificate database is corrupted.

Solution:

FOR INTERNET EXPLORER: N/A

FOR NETSCAPE NAVIGATOR:

  1. Close Netscape.
  2. Delete the "key*" and "cert#" files from the users profile directory in Netscape. These are usually found in the "c:\program files\netscape\users" directory.
  3. Restart Netscape to re-creates these files.
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"My login and password won't work."

Possible Cause: There are several possible causes for this problem Solutions to the most common causes are listed below.

Solution:

  1. Double check the spelling and case of the login and password. Note that logins are CASE SENSITIVE.
  2. Verify that your system clock is set to the correct time. Use an external clock that you know is accurate to perform this check.
  3. Navigate to the Student Login screen and make note of the URL:
    • If you have been assigned a password by a TU representative, your URL should begin "testwest.kuis.com..."
    • If you have requested a demo of the courseware via our website, your URL should begin "integrate.kuis.com..."

 

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"I get 'Illegal Operation' messages right after I login"

Possible Cause: Due to the nature of browsers and plug-ins, there are several possible causes for this problem.

Solution:

FOR INTERNET EXPLORER:
  1. There may not be enough free hard drive space on your system. Free up as much disk space as possible. We recommend at LEAST 5% free.
  2. You may have too many applications running at the same time. Close all applications except Internet Explorer.
  3. There may be some corrupted files within the browser. Reinstall Internet Explorer.
 FOR NETSCAPE NAVIGATOR:
  1. You may have recently installed an upgrade to Netscape but did not reinstall RealPlayer. You must reinstall RealPlayer after every upgrade to Netscape Navigator.
  2. Your memory cache may be too small. Go to Edit/Preferences/Advanced/Cache and adjust the Memory Cache. 4096K is recommended.
  3. There may not be enough free hard drive space on your system. Free up as much disk space as possible. We recommend at LEAST 5% free.
  4. You may have too many applications running at the same time. Close all applications except Netscape Navigator.
  5. There may be some corrupted files within the browser. Reinstall Netscape Navigator.
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"I've logged in successfully, but nothing happens."

Possible Cause: This is usually a firewall problem. Contact your technology coordinator or ISP.
  1. The firewall must allow traffic through port 8080.
  2. If your firewall blocks Java applets, the following sites must be designated as applet-friendly: http://integrate.teacheruniverse.com, http://testwest.kuis.com, http://assessment.teacheruniverse.com

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"I've logged in successfully, and a new window pops up, but I have only a grey window on the left."

Possible Cause: The Java portion of the course isn't executing properly. If the following solution does not fix the problem, you may have a firewall issue and should contact your technology coordinator or ISP.

Solution:

FOR INTERNET EXPLORER: Ensure that you have Virtual Machine installed (from Microsoft). Also, make sure that your browser allows Java applets.

FOR NETSCAPE NAVIGATOR: N/A

My courses are running slowly. What can I do?

Possible Cause: There are many things that may cause this problem. Solutions to two common problems are below.

Solution:

  1. Check that your system meets the minimum requirements to run the assessment.
  2. Check that your current connection speed is adequate by viewing your connection speed on our
    3. System Checker. If the speed is not adequate, try to run the assessment when there is less network traffic or use a system with a faster connection.

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